TEL. +30 25510 39290
info@alexbh.gr

Covid19 - Announcement


Dear Guests,

Your safety, health and wellbeing has always been a top priority for us.
Our primary concern is to protect the health of our guests and employees by preventing COVID-19 from spreading. To this end, we observe diligently all the new stringent hygiene rules based on the new protocols for hotels.
The comprehensive action plan 'Stay & Be Safe' that we have implemented at Alexander Hotel to prevent the transmission of the virus in the Hotel's facilities is outlined as follows.

1. RECEPTION DESK/CONCIERGE SERVICES
  1. Check In:
    Available from 16:00 onwards. Electronic media are used during check-in to avoid the exchange of printed forms. The key card you receive has been disinfected by placing it in a special container with disinfectant.

  2. Check Out:
    Available until 11:00. Your invoice can be sent via email if you do not wish to receive a printed form. Payments are made by credit card (contactless if possible) through POS terminals which are exclusively used by customers and are disinfected after each use.

  3. Porter Services:
    This service is not available due to public health safety reasons.

  4. General Information:
    The receptionists take all the necessary hygiene measures and keep the appropriate distance both with one another as well with the customers. As a precautionary measure, a glass screen has been placed on the reception counter, and in order to maintain distance between customers, floor markings have been placed at the points where customers have to wait.
    Reception desks are disinfected regularly.


2. ROOMS
  1. Room Cleaning after Departure:
    We clean/disinfect our rooms using cleaning chemicals produced by the global leading company Diversey. Housekeeping employees have been trained to use cleaning chemicals by a team of the authorised company in Greece, and company technicians visit our premises regularly to ensure proper operation of the equipment we use.
    Frequently touched surfaces in the room and bathroom are cleaned/disinfected meticulously using a steam cleaner.
    All fabric surfaces in the room (carpet, curtains, etc.) are disinfected using a steam cleaner
    All frequently touched objects in the room are meticulously disinfected with special cleaning products recommended to us by Diversey: door handles, electric switches, remote controls, stainless steel elements in bathrooms, wooden surfaces, TV appliances, telephone sets.
    All personal care products in the room are replaced regardless of whether they were used or not (shampoo, soaps, toilet paper, etc).
    All Mini Bar supplies are replaced.
    Rooms are very well ventilated between successive stays.

  2. Rooms Cleaning During Stay:
    Rooms are less frequently cleaned during stays in order for housekeeping staff to avoid coming into contact with guests. Rooms are cleaned every three days during stays unless guests request otherwise (either more frequent housekeeping or no housekeeping at all).

  3. Sheet/Towels:
    Bedding and towels are not changed on a daily basis due to public health safety reasons. Bedding and towels are changed only upon the request of guests.
    In case the bedding is changed during stay, only used bed linen and any other items will be changed upon the guests’ request. After guests depart, both used and unused bed linen is changed.
    Bed linen to be washed is collected by the housekeeping staff who use the appropriate personal protective equipment (mask, gloves, disposable robe, closed shoes), in special sealed bags that are labelled, while the carts with which the bags are transported to the laundry area are disinfected with a steam cleaner after every use.
    Bed linen to be washed is stored in a separate clearly indicated section in the laundry area.
    Bed linen is washed within the Hotel's premises using the latest Miele equipment. To maximise safety, our washing machines have been inspected by Miele's authorised technical team in Greece and we have been provided with a Safety Certificate which you can see here. To maximise hygiene, we have added a new bed linen washing program at 70 oC.

  4. Heating/Air conditioning:
    Fan coil filters are frequently cleaned and disinfected in each room with a special disinfectant. The central air conditioning unit is inspected, maintained and regularly cleaned.

  5. Information Material:
    Magazines, leaflets, laundry bags, cushions and bed spreads have been removed from the rooms due to public health safety reasons. The IT department of our Hotel has developed several web pages including all the information material that was found in printed form in the room, in order to keep our guests informed. You can access these web pages using your personal device to scan the QR Code found in the only stand left in the room, which is thoroughly disinfected during housekeeping. This printed material can be brought to you upon your request at the reception desk.

  6. Coffee Facilities:
    The coffee making tray has been removed from the room due to safety reasons. Upon your request at the reception desk, a tray will be brought to you with a coffee maker and supplies, which have all gone through disinfection.

  7. Mini Bar:
    The mini bar items have been removed from the refrigerator due to safety reasons. Upon your request, we can supply you with packaged and disinfected products of your choice.

  8. Employees:
    The housekeeping employees are equipped with all the appropriate personal protective equipment (gloves, masks, disposable robe, closed shoes).

  9. Room Access:
    Due to public health safety reasons, non-hotel guests are prohibited from entering the rooms.

3. RESTAURANT
  1. Breakfast:
    Breakfast is served daily at the Restaurant and Swimming Pool area from 07:00 to 10:30. We have made the best of our efforts to maintain the variety of products in the buffet according to our customers' preferences. To this end, a large part of the buffet items has been placed in individual packages (cereals, honey, jam, etc.), a part is processed by employees who wear all the appropriate personal protective equipment, and warm dishes are cooked by the Chef and his team on the spot. We have removed all automatic coffee and juice serving machines and these beverages are served instead.

  2. Lunch/Dinner:
    Lunch and dinner is served at the Restaurant and Swimming Pool area daily from 13:30 to 22:30.

  3. Tables and Chairs:
    A large part of the tables have been placed in the picturesque pool area. Moreover, we have rearranged the tables to comply with the rule for a specific number of people per square meter, families excluded. Chairs are placed at a distance of more than 1.5m "back to back", while customers sit facing each other at a distance of 1.5m.

  4. Table Linen/Table Top Items:
    Table linen is replaced after each use and transported with the same procedure applied to bed linen to the laundry area.
    Printed menu cards have been replaced by electronic ones to be accessed through a website developed by the Hotel's IT department with your personal device without installing an application. Upon your request, the waiter can provide you with a printed menu card. This menu card will have undergone disinfection.

  5. Employees:
    Strict observance of hygiene rules by the staff using personal protective equipment (mask, gloves for waiters/hat, mask, gloves for kitchen staff).
    Regular hand disinfection at the entrance and exit of every hotel section.

  6. Certification:
    Our Hotel is HACCP certified by the international organisation QCert (see certificate here). For this reason, all applicable food safety and hygiene measures are observed.

  7. Raw Material Deliveries:
    Raw materials delivered outside the Hotel premises are received by specialised personnel wearing all the appropriate personal protective measures (mask/gloves) when coming in contact with contractors. Apart from hotel employees, entering the Hotel's storage areas is forbidden.


4. BAR
  1. Main Bar:
    The main bar is open from 11:00 to 24:00 serving the indoor and outdoor areas of the bar, as well as the hotel pool area.

  2. Tables and Chairs:
    Comfortable sofas and tables are arranged around the pool, while in the interior, the layout of the tables follows the rule for a specific number of people per square meter, families excluded. Chairs are placed at a distance of more than 1.5m "back to back", while customers sit facing each other at a distance of 1.5m.

  3. Table Linen/Accessories:
    Your favourite snacks are offered with a personal disposable napkin, and cutlery is placed in a special envelope case due to hygiene measures.
    In addition, drink accompaniments are offered in individual sealed packages.
    Printed price lists have been replaced by electronic ones to be accessed through a website developed by the Hotel's IT department with your personal device without installing an application. Upon your request, the waiter can provide you with a printed price list. This price list will have undergone disinfection.


5. SPA
  1. Alexander Spa's services are not available due to public health safety reasons.


6. SWIMMING POOLS
  1. Hygiene/Inspection :
    The hotel maintenance department inspects the chlorination system regularly. According to the guidelines issued by WHO, residual chlorine in the pool water is set at 1-3 mg/L so that it is safely used by bathers. Chlorine levels are monitored during pool operation every 4 hours and a log book is kept. There is also an automatic halogen analyser and a tracking system with an alert system when parameter values fall out of range. In addition, pH level in the pool water is monitored to ensure it is kept within the limits provided by the applicable legislation. pH levels are monitored regularly and recorded every eight hours during pool operation.

  2. Swimming Pool Regulation :
    The hotel's swimming pools are open from 10:00 to 19:00 for hotel guests exclusively. Bathers are required to shower before and after using the swimming pool.

  3. Furniture/Linen :
    Sun loungers have been rearranged to maintain appropriate distancing of at least 2 metres between the seats of people under two different parasols or two people staying in different rooms. Individual towels are used covering the entire surface of the sun loungers which are disinfected after each use, along with individual side-tables.
    Printed price lists have been replaced by electronic ones to be accessed through a website using your personal device. Upon your request, the waiter can provide you with a printed price list. This price list will have undergone disinfection.


7. PLAYGROUNDS
  1. There are two outdoor playgrounds in the hotel premises which are certified by ELOT and are being disinfected regularly.

  2. The indoor playground is closed due to public health safety reasons.


8. PUBLIC AREAS
  1. Antiseptic devices are placed in the hallways outside each elevator and outside the public restrooms for regular hand disinfection.

  2. Lobby lounge furniture has been rearranged to comply with the applicable measures for social distancing.

  3. High-frequency touch points are regularly cleaned and disinfected by housekeeping staff.

  4. Public WCs are regularly cleaned and disinfected by housekeeping staff.

  5. Regular updates appear on the screens located in the lobby and elevators.


9. HEALTH SERVICES
  1. Collaborating Doctor:
    We have established a permanent collaboration with a doctor who follows the instructions of the National Public Health Organisation as regards testing COVID-19 cases, and is trained in taking nasopharyngeal samples for molecular testing from a suspected case.

  2. Cooperation with a Disinfection Company:
    We have established a permanent cooperation with a disinfection company, which will follow the instructions of the National Public Health Organisation to apply a special disinfection procedure in rooms and public areas in case a suspected case arises.

  3. Action Plan:
    We have developed an action plan and protocols in case of a suspected case. To this end, we have set up a team to observe and implement the action plan which is led by the Hotel's General Manager, Mr. Dimitrios Xanthoulis, assisted by Ms. Dimitra Gouyou, responsible for housekeeping and cleaning services, Ms. Konstantina Zarakeli, responsible for F&B services, and Mr. Pavlos Papadopoulos, responsible for maintenance services and gardens.

  4. Personnel Training:
    All employees have followed intensive training courses, both in terms of implementing the protocols for each section of the Hotel, as well as executing the Action Plan in the event of a suspected case.

  5. Equipment:
    Personal Protective Equipment
    Employees: Each employee has adequate personal protective equipment (mask, gloves, disposable robe, disposable apron, closed shoes, individual antiseptic lotion).
    Guests: The reception desk can provide you with a mask, gloves and an individual antiseptic lotion free of charge.
    Medical Kit: A medical kit is kept which includes disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer, to be used in the event of a suspected case.
    Thermometer: A laser thermometer is available for use by the guests at the reception desk.


The staff and management at Alexander Beach Hotel & Spa would like to thank all of you who have designated our hotel as a 'safe destination' and continue to honour us with your preference.

Your trust is our driving force. We would like to reassure you that we have taken every possible step to make your stay a safe, enjoyable and unforgettable experience!

Kind Regards,
Dimitris Xanthoulis
General Manager
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